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Find answers to commonly asked product and support questions.
Technical Support Questions
A: Reconnect both sides of the power cord and make sure that it is pushed all the way in on the computer side – sometimes it fits tight so make sure to push it in all the way into the connector.
Check to make sure that the power supply is turned on. Look on the back of the PC next to the power cord connector, there is a switch marked with “O” and “I” – make sure it is in the on position (usually marked as “I”).
The computer powers on but there is nothing on the screen – the lights are on and fans are spinning.
A: Make sure that the monitor is set to the right input. (Ex: If you are using HDMI 1 connection make sure that the monitor is set to HDMI 1 not HDMI 2, DisplayPort or anything else.)
Make sure that the monitor is plugged into the graphics card (if your system comes with one) and not into the motherboard video output. The motherboard video connector is usually higher on the case and surrounded with USB connectors while the graphics card connector is lower on the case and does not have USB or other ports around it.
Shut off the PC and turn it back on again after making sure that you connected the monitor correctly.
A: Make sure you are plugging the speakers into the correct output device. If you have a dedicated sound card - you will need to plug your speakers into the sound card itself, not the motherboard output jacks. Make sure you are plugging the speakers into the correct port – marked as output or out and is usually green.
If everything is plugged in correctly and you are using powered speakers - make sure that your speakers are plugged into power and powered on.
Make sure that the correct audio output is selected. In windows search bar type “Sound Settings”. Open the sound settings and under output drop down menu select the correct device.
Customer Service Questions
A: Ready systems, parts and accessories ship within 1-2 business days. Custom built systems ship out within 2-5 business days. If there is a delay, we will notify you so please make sure to provide your best contact information. Once the item is shipped a tracking number will be provided and you will see the estimated delivery date from the carrier.
A: Absolutely, we have a store location in Fontana, California. Make sure to select local pick-up at check-out and we will notify you once your item is ready for pick up.
A: Send us an email to contact@foxpc.com, include you contact information best time to reach you and the question you need help with or you can call us at (909) 365-3677 during normal business hours Mon-Sat 10-6PST.
A: Complete computer systems purchased from FoxPC are covered by 1 year warranty directly from FoxPC with the certain limitations.
Individually purchased parts and accessories come with manufacturer’s warranty.
For more information, please check terms and conditions (Click Here)
A: Returns are accepted and must be requested within 7 days of receiving the product. For detailed information, please check terms and conditions here
A: We are located in Southern California. Our location provides us with a competitive advantage because we are near all of our major suppliers such as MSI, EVGA, ASUS, Gigabyte…etc. We also have a physical store which you are welcome to visit during normal business hours. You can find the information here